TRANSPARENCY CHALLENGE; INDIA
PROVEN INNOVATION TO BE DISTRIBUTED
A platform using vioce, SMS, web and smartphone applications that allow the public to verify the quality and completion of municipal projects carried out by contractors.
Learn more about the Transparency Challenge and how citizen reporting platforms can be used to hold government officials accountable and reduce corruption.
DISTRIBUTION MODEL INNOVATION
Most public services of the government such as garbage collection, traffic light repair, and street light maintenance in many parts of the world are outsourced to third party service providers. While third party contractors send in daily reports regarding the completion of their duties, the government has no way of monitoring the accuracy of these reports.
Social Cops allows citizens to easily report issues via their mobile phones and the internet. A seamless process (compliant filing can be accomplished in one minute) combined with google map and GPS integration allows Social Cops to identify the relevant authority and forward the complaint to the authority which can view it on a customized dashboard. A council then receives two feeds: one from citizens and one from the third party service provider. The citizen reports are used to verify the accountability of reports submitted and then easily respond and engage with citizens via the platform, notifying them when the complaint is solved.
PILOT AND SCALING GOALS
- Increased garbage collection from 26 percent to 98 percent in one ward of Delhi.